Nationwide Mail-In Repairs

J's PC Place provides nationwide mail-in repair services for computers, laptops, and eligible Xbox controllers.

No matter where you're located in the United States, you can submit a repair application online. We'll review your request before you ship anything.

All repair costs are explained before work begins, and no additional repairs are performed without your approval.

How Our Mail-In Repair Process Works

Step 1 — Submit Your Application

Complete our online mail-in repair application with your contact information, device details, and a description of the problem.

Step 2 — Application Review & Shipping Instructions

J's PC Place reviews your application. If accepted, you'll receive an email with your repair number, shipping address, and packing instructions.

Step 3 — Diagnosis & Repair Approval

Once your device arrives, we'll inspect it and contact you with the diagnosis and repair costs. No additional repair work begins without your approval.

Step 4 — Repair & Return Shipping

After the approved repair is completed and tested, we'll notify you. Once the remaining balance and return shipping are paid, your device will be shipped back.

Mail-In Repair Pricing & Shipping Information

Computer & Laptop Repairs

• Diagnostic Fee: $50

• Repair Labor: $50 per hour for approved work

• Replacement parts are additional.

• The $50 diagnostic fee applies even if you decline the recommended repair.

Xbox Controller Repairs

• Single Joystick Replacement: $35

• Both Joysticks Replaced: $55

• Prices include parts and labor.

• Available for standard Xbox One and Xbox Series X/S controllers.

Shipping Information

• Customers are responsible for shipping costs both to and from J's PC Place.

• Shipping insurance is recommended.

• Devices must be securely packaged to prevent damage during transportation.

• J's PC Place is not responsible for damage occurring during shipping.

• Do not ship your device until your application has been accepted and you've received shipping instructions.

Payment & Repair Approval

All repair costs are discussed with the customer before additional work begins. No repairs are performed without customer approval.

Any remaining balance, including return shipping, must be paid before the device is shipped back.